Finding Causes and Selecting Solutions for Human Error

Overview

The expectations of customers and other stakeholders is that organizations will design robust processes, and if failures occur the response will be sufficiently effective so that there will not be recurrence. Unfortunately, problems involving human error often don't get the attention they deserve.

Diagnosing human error should not be a random search, but instead an organized process conducted using flowcharts, typologies and/or checklists. This webinar will provide examples of the use of these techniques in order to have a more sound investigation.

Why should you Attend

While process improvement and increases in equipment reliability have certainly reduced the rate of failure in many organizations/applications, the design of human beings hasn't really changed. Given that there are "normal" rates of human error it is important to be able to better identify the specific causes.

Areas Covered in the Session

• How the rate of human error correlates to task complexity, and example "normal" rates
• Example causal taxonomies used by various industries
• A simple human-process interaction technique
• Human factors guidance documents
• Helping interviewees recall specific instances
• Six human error solution categories

Who Will Benefit

• Anyone Involved in Responding to Quality
• Environmental
• Safety, IT etc. Failures
• Managers of management systems (e.g., ISO 9001, 14001)
• Corrective Action Coordinators, and Process Owners/Managers who want more Reliable Processes