Ideas on Overcoming Resistance to Change

Overview Change - some people love it, some don't. Most people know the many ideas to change institutional culture are good and want to implement them but run into resistance. So how do you get everyone “on board?” Hear idea after idea and add to the collection of them as we encourage one another on this journey that can include meaningful change. Why you should Attend It is common that human behavior resists change but that does not need to prevent meaningful change from institutional to non-institutional culture that ends up welcome by all. Some fear change, many resist it naturally. Be strategic and ahead of it when you are attempting to create meaningful change. Areas Covered in the Session Proven culture change practices "Exposure" ideas High involvement Many, many ideas to try Hearing ideas may also stimulate more Who Will Benefit All LTC Professionals Speaker Profile Carmen Bowman is a consultant, trainer, author and owner of Edu-Catering: Catering Education for Compliance and Culture Change turning her former role of regulator into educator. Carmen was a Colorado state surveyor for nine years, a policy analyst with CMS Central Office where she taught the national Basic Surveyor Course and was the first certified activity professional to be a surveyor. As a contractor to CMS, Carmen co-developed the Artifacts of Culture Change measurement tool, authored the background papers for and facilitated both Creating Home national symposiums. She facilitated the Pioneer Network (PN) Task Forces that developed the new Dining Practice Standards and subsequent Toolkit. Carmen serves on the PN Policy Committee which meets quarterly with CMS Division of Nursing homes. She has a Master's degree in Healthcare Systems, a Bachelor's in Social Work and German, is a Certified Eden Associate and Eden Mentor, Certified Validation Worker, Group Practitioner and Presenter. Carmen co-founded the Colorado Culture Change Coalition, and with Action Pact has authored eight culture change workbooks plus hosts a monthly web culture change talk show called Conversations with Carmen. Carmen is passionate about teaching people how to “be your own surveyor” and how culture change practices are the answer to both compliance and QAPI.