BEGIN:VCALENDAR PRODID:NingEventWidget-v1 VERSION:2.0 METHOD:PUBLISH BEGIN:VTIMEZONE TZID:America/New_York X-LIC-LOCATION:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:19700308T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:19701101T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:2140535:Event:79993 DTSTAMP:20260911T141549Z SUMMARY:Maximize Patient Satisfaction by Increasing Employee Engagemen t DESCRIPTION:Overview: Patient satisfaction is an important and commonl y used factor for measuring the Overview: Patient satisfaction is an important and commonly used factor for measuring the quality in healt h care. Patient satisfaction affects clinical outcomes, patient retent ion, and medical malpractice claims. It affects the timely, efficient , and patient-centered delivery of quality health care.This webinar w ill take a look at the direct correlation between employee engagement and patient satisfaction. Offer suggestions on how your organization can strive to do both by bridging the gaps to increase patient satisf action scores and employee retention. The first step in this process is understanding what is important to patients and your staff. Learn how to implement a process that will benefit both your patients and st aff, share these results with your team, train and monitor the new pr ocess for areas of success and areas for improvement until you reach the desired results for your organization. Why should you Attend: HCA HPS scores indicate the level of service provided by an organization,  contribute to its reputation, and have reimbursement implications for providers.A study by Compdata Surveys of 11,000 healthcare employers with more than 11 million employees found the average turnover in hea lthcare jobs in 2017 was 20.6%, up from 15.6% in 2010, putting health care’s turnover second only to hospitality’s.Patients naturally wa nt to share their experiences. On average, satisfied patients tell abo ut their positive experience to five other people. In contrast, dissa tisfied patients will complain to 9 or more other individuals. The po sitive and negative aspects of patient satisfaction and recommending your organization extend to social media and review sites. Areas Cove red in the Session:Why does patient satisfaction matter?What do patien ts want from their provider and staff?A deeper dive into the psycholog y of patient satisfactionWhat are the barriers in enhancing patient sa tisfaction?What do physicians think their patients want on their visit ?How employee engagement affects patient satisfactionStatistical infor mation on employee retention and concernsTips on how to improve employ ee retention in your organizationEffective communication tools that ma y help bridge the gap with patients and employees\n\nFor more informat ion visit https://medtechiq.ning.com/events/maximize-patient-satisfact ion-by-increasing-employee-engagement DTSTART;TZID=America/New_York:20181009T100000 DTEND;TZID=America/New_York:20181009T110000 CATEGORIES:webinar LOCATION:Online WEBSITE:https://www.mentorhealth.com/control/w_product/~product_id=801 368LIVE?medtechiq_oct_2018_seo URL:https://www.mentorhealth.com/control/w_product/~product_id=801368L IVE?medtechiq_oct_2018_seo CONTACT:18003851607 ORGANIZER:Netzealous LLC - MentorHealth ATTACH;FMTTYPE="image/jpeg":http://storage.ning.com/topology/rest/1.0/ file/get/2562037938?profile=original ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=ACCEPTED;RSVP=TRUE;CN="Roger St even":https://medtechiq.ning.com/profile/RogerSteven END:VEVENT END:VCALENDAR