One of our esteemed members, Dr. William K. Smith, M.D., CEO, MedRed, LLC is looking to fill a key position in his firm. Please carefully review the job description below, and share with highly qualified candidates at your earliest convenience ...
Application/Software Support Engineer (Client-Facing)
MedRed, LLC. (MedRed) is a privately held small business, established in 2004 and formally incorporated in the state of Delaware, that develops and sells electronic medical record and clinical decision support systems to both government and commercial customers.
The Application/Software Support Engineer is a client-facing role responsible for providing customer-focused leadership in the deployment and support of MedRed clinical informatics systems at customer sites. Applicant must be able to install, configure, troubleshoot and
support server and client software. The position will interact with customer management, technical and non-technical end-users, system users and developers to facilitate system integration and resolve problems in a timely manner. The scope of work will involve interaction with engineers, site personnel, and developers to isolate and diagnose bugs, identify fixes, document user issues and report on status and resolution. The successful applicant will be able to present to technical and non-technical audiences, have strong verbal, written and interpersonal communication skills, and have the ability to communicate effectively over the phone. Out-of-state travel for installation and support may be required. Essential duties and responsibilities include:
- Act as the customer advocate to document requirements and create specification documents.
- Collaborate with the software development team to prioritize requirements and aid in the development of new features.
- Perform server and client software installations and upgrades in a complex network environment.
- Be the point of contact for customer technical support.
- Troubleshoot software, hardware and network(s) to isolate and diagnose bugs and identify fixes.
- Take ownership of technical issues and working with the development group resolve more advanced issues, when necessary.
- Resolve customer issues without the need for team lead intervention.
- Document troubleshooting and problem resolution steps.
- Participate in providing training to customers, as required.
The successful candidate will be organized, outgoing and energetic, with a solid technical foundation, flexible approach to job responsibilities, hands-on approach and good interpersonal and presentation skills. A college degree and minimum of four years related work experience is required. Experience with handheld computers and servers in the following environments a plus:
OS: Microsoft XP/2000/Server 2003, Windows Mobile 5.0
Software: Microsoft SQL Server 2005, IIS6, Visual Studio
Languages: C#, C++, ColdFusion, HTML
Technologies: .NET Framework, Web Services, U3, XML, Location Based Services, Handheld Devices, TCP/IP, HTTP/HTTPS
The successful candidate will have the ability to: read, analyze, and interpret technical procedures and regulatory requirements; write reports, business correspondence, and procedure manuals; effectively present information and interface with customer management and product users; solve practical problems especially in situations where limited information is available and; interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates and licenses are not required, though industry certifications provide an advantage.SALARY AND BENEFITS:
salary range is $80,000-$95,000, dependent upon background and experience. Our benefits package includes paid vacation, personal days, and sick leave plus employer-contributed medical insurance.
Please send cover letter, resume and references to the attention of the HR Manager, MedRed LLC, 2600 Virginia Ave. NW, Suite 709, Washington DC 20037, firstname.lastname@example.org fax: 202-342-0455. MedRed, LLC assures equal employment opportunities for all qualified persons without discrimination