Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

Overview:

We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!

This problem is so severe that Dr. Kusy's research discovered:

• Only 1-6% of targets of incivility ever filed complaint
• 94% of leaders reported working with toxic people
• 92% rated the severity from 7 to 10 on a 10-point scale
• 45% said the uncivil person lashed out 2-3 times per week
• 51% of victims said they would likely leave as a result

Why should you Attend: Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.

More revealing is the impact of toxic people on patient safety:

• 70-80% of medical professionals reported medication errors due to disruptive behaviors
• 51% nurses reported patient errors from physician abuse
• 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
• 50% can't handle the incivility
• 31% nurses quit as a result of a toxic person
• Intimidation caused 49% med errors resulting 27% patient mortality