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Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

Event Details

Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

Time: January 15, 2020 from 10am to 11am
Location: Online Event
Street: Online Event
City/Town: Fremont
Website or Map: https://www.mentorhealth.com/…
Phone: 8003851607
Event Type: webinar
Organized By: Roger Steven
Latest Activity: Nov 18, 2019

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Event Description

Overview:

We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!

This problem is so severe that Dr. Kusy's research discovered:

  • Only 1-6% of targets of incivility ever filed complaint
  • 94% of leaders reported working with toxic people
  • 92% rated the severity from 7 to 10 on a 10-point scale
  • 45% said the uncivil person lashed out 2-3 times per week
  • 51% of victims said they would likely leave as a result


Why should you Attend: Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.

More revealing is the impact of toxic people on patient safety:

  • 70-80% of medical professionals reported medication errors due to disruptive behaviors
  • 51% nurses reported patient errors from physician abuse
  • 65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
  • 50% can't handle the incivility
  • 31% nurses quit as a result of a toxic person
  • Intimidation caused 49% med errors resulting 27% patient mortality

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