Webinar on Customer Centricity to Quality Compliance in Healthcare

Description :

With changing culture and healthcare reform, we are moving from a physician/provider centered focus to a customer (patient) centered focus, which means we have to change how we operate in the various functions of healthcare environments, especially in Quality Management. Quality Management, a key function in healthcare delivery, has been changing over the past couple of years. It is important that one understands the role of the 4 pillars of Quality Management and how they fit into the healthcare sector.

Attendees will gain an understanding of the changing focus in the healthcare sector; they will learn why and how we have moved from a provider-centered focus to the patient-centered focus. They will also gain an appreciation of the role of Quality Management in helping to attain a patient-centered focus, but also the various roles and responsibilities of Quality Management in the healthcare world.

Areas Covered in the Session :

What and why customer centricity is important to healthcare?

Why have we moved from provider-centered focus to patient-centered focus?

The impact that a patient-centered focused has on healthcare operations.

The role of Quality Management in shaping the patient-centered focus.

Understand the roles and responsibilities of the four pillars of Quality Management and how they fit into healthcare.

Understand tools and concepts that one can use to effectively accomplish the 4 pillars of Quality Management.

Learn what the future holds for the patient-centered focus and Quality Management role in healthcare.

Who Will Benefit:

This session is beneficial to all healthcare based companies including (but not limited to) health insurance, healthcare providers, pharmaceutical, medical supply manufacturer/suppliers, and medical device manufacturers/suppliers. The professionals who would benefit include:

Quality Management Practitioners

Healthcare Delivery

Health Insurance

Medicare/Medicaid

Department of Health

Government Health Agencies

Project Managers

Functional Managers