MedTech I.Q.

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June 2018 Blog Posts (3)

Improving Customer Experience with AI

A myriad of customer service channels exist today, such as social media, email, chat services, call centers, and voice mail. There are so many ways that a customer can interact with a business and it is important to take them all into account.

Customers or prospects who interact via chat may represent just one segment of the audience, while the people that engage via the call center represent another segment of the…

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Added by Adam Fleming on June 28, 2018 at 6:59am — No Comments

What does the medical device/biotechnology auditor look for and why?

Audits -both internal and external -are a vital tool for ensuring that a medical device or biotechnology product and its manufacturing operations meet prescribed regulatory requirements. Medical device and biotechnology auditors have guidelines on how to establish that the manufacturer has met standards such as ISO 13485, ISO 14971, or regulations such as 21 CFR Part 820.

Apart from going by these guidelines; the auditor…

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Added by Adam Fleming on June 14, 2018 at 7:18am — No Comments

Food Fraud in the Organic Industry

A recent admission by The U.S. Department of Agriculture’s Office of the Inspector General of its failure to review required documents for products labeled as “organic” indicates a lack of controls at U.S. borders, increasing the likelihood of nonorganic products entering the U.S. under false “organic” labels.

This opens the floodgates for the entry of dubious products into the market and getting passed off as organic, without being that. In fact, many imported products that carry the…

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Added by Adam Fleming on June 5, 2018 at 5:47am — No Comments

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