Tools for Human Error Reduction

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences.

Areas Covered in the Session:

• Background on Human Error Phenomena and measurement
• Importance of Human Error Prevention/reduction
• Quantitative and qualitative information gathering
• Why do we need tools for human error reduction programs?
• Training as a tool and human error
• Facts about human error and training
• Human Error as the Root Cause: what to do and how to measure it
• Tools
  • Prediction
  • Root Cause Analysis
  • Cognitive load assessment
  • Systems available
  • Human error rate
  • Floor checklist
  • Interview questions
• Human error rates and other metrics
• Trending and tracking
• CAPA effectiveness
• Metrics and Human Error
  • KPI's
  • Human Error rate
  • 1st time pass rate
  • Overall equipment effectiveness (OEE)
  • Trending /Tracking

• Understand human error-factors and causes
• Understand the importance-regulatory and business
• Define the process to manage Human Error deviations
• Learn about human error measurement
• Learn about tools for measurement
• Establish Key Performance Indicators
• Define and measure human error rate, cognitive load, and CAPA effectiveness
• Identify what I can do to support human reliability

• Training Managers and Coordinators
• Operations
• Manufacturing
• Plant Engineering
• QA/QC Staff
• Process Excellence/Improvement Professionals
• Industrial/Process Engineers
• Compliance Officers
• Regulatory/Legislative Affairs Professionals
• General/Corporate Counsel
• Executive Management